Participants recognize the importance of developing good listening skills by reflecting on their past listening experiences. The five different approaches to listening and the specific characteristics of each approach are discussed. Using a Personal Listening Profile, participants will identify their most natural listening approach, explore their strengths and challenges as listeners and practice modifying their listening approaches to meet the situation. Attendees will create action plans to improve their ability to communicate effectively using the different approaches.
Benefits: Your organization will benefit from better listening to improve communication and reduce misunderstandings.
|
Learning Objectives: |
|
Contact us for course length and pricing details.