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Call Center

Are you sure you’re getting the most out of your call center?  It’s easy to find out.  Mary Anne Wihbey and the Peak Performance Solutions team are experts in quickly assessing and fine-tuning call center operations. Our team has real-world experience in a variety of industries ranging from finance to academia, domestic and international, English or Spanish, B2B or B2C. Whatever your challenge, we've handled it. Let us put our experience to work for you.

Our call center training classes are fun, interactive and engaging. It begins with an onsite evaluation when we sit down with your employees and speak face to face with them to understand the challenges they're having. We will oversee their calls to assess their strengths and weaknesses and identify potential opportunities for improvement. Because our trainers come from a Lean Six Sigma background, we strongly believe in listening to the Voice of the Customer (VOC) and applying their advice in our recommendations for improvement. We can help your organization construct the proper surveys and assessments to truly understand the needs of your customers and how to address those needs efficiently and professionally.

You invest in operations. Now invest in your most prized asset - your people. Customer Service Training from the skilled professionals at Peak Performance can help elevate your organization to the next level. Contact us by email and schedule a free onsite evaluation today.

Select any of the courses below to see what Peak Performance Solutions can do for you.  To view or print our full Training Catalog in PDF, please click here.

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