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  • Self Management Group - Customer Care PRO profile

CustomerCarePRO

$100.00
$150.00 (You save $50.00)
SKU: SMG-CCP
Weight:
0.01 LBS
Shipping:
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    The Customer Care PRO™ is designed for the selection, training and coaching of people for customer service, hospitality and other roles that require first-rate client/customer relationship management. It assesses character traits, relevant attitudes, emotional intelligence, listening style and comfort networking while providing interview and coaching suggestions.

    The Customer Care PRO™a normative psychometric profile designed to help select and retain top performing service professionals. It assesses key charcteristics such as approach to service, decision making, attitude, approach to structure as well as other factors that are important to a specific organization and service culture.

    • Helps to recruit and select high potential for all customer care roles
    • Can be customized and validated for specific cultures
    • Identifies strengths and growth opportunities
    • Provides interview suggestions as well as coaching and development suggestions
    • Provides self-coaching feedback to the candidate, an important component of succession and strategic planning

    The Customer Care PRO™has been used successfully in a variety of service roles such as Call Centers, Help Desks, Retail and Customer Service Kiosks. The Customer Care PRO™is designed to help select, develop and retain top performing customer care people who will be effective in building a profitable service organization and repeat business.

    This is an on-line profile.  An email link will be sent with information to access this product.

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