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  • Self Management Group - Quality Service Profile

ServicePRO

$100.00
$150.00 (You save $50.00)
SKU: SMG-QSP
Weight:
0.01 LBS
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    The Quality Service Profile (QSP) addresses the critical issues of selecting and matching customer and quality service personnel to the business cultures where they are needed. Our data analyses and other research have identified the key traits and attitudinal factors which are important in selection.

    The report provided to management gives feedback on Self Management potential; Motivational Structure; Fit to Environment; Comfort with Conflict; Communications Style; Self Confidence (ability to make confident decisions and take action); Lifestyle Management and Commitment to Career. This feedback provides both selection questions and coaching suggestions.Fit to performance environment and probable retention are also addressed.

    The individual QSP report provides feedback on Self Management potential; Motivational Structure; Fit to Environment; Comfort with Conflict; Communications Style; Self Confidence; Lifestyle Management and Commitment to Career with some suggestions to help the individual with personal growth in those areas.

    Operations: Many companies in the manufacturing and logistics industries are beginning to profile their operations staffs for the purpose of fitting them to appropriate roles. Our studies of operations cultures show that the vast majority of individuals working in production environments are very process oriented and most comfortable following a familiar system. In situations where management seeks to develop and define self managing work teams or implement empowerment strategies, understanding the characteristics of the individuals involved becomes very important. In those situations, the Quality Service Profile (QSP) has been used to identify team leaders and help match team members.

    This is an on-line profile.  An email link will be sent with information to access this product.

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