David Reed
Expertise in: Customer Service and Process Improvement
Author of: A Culture of Service, Business Meets the Bible, Service Where it Counts, and co=author of
Monday Morning Customer Service
David Reed brings a unique combination of an engineering education, real world experience, and entertaining presentation skills to each client engagement. He realized he wanted to focus on two areas of Customer Service and Process Excellence. David belief is that if any organization can do a good job in these areas, they will ultimately be successful.
David served with Andersen Consulting, Exxon, and in senior customer service consulting was with Walt Disney World in Orlando where he managed an Information Technology support help desk along with other responsibilities. He obtained degrees in Chemical Engineering and Computer Science from Texas A&M University provided the technical, process minded approach to reviewing work processes.